- Complaints may be registered directly to Morgan Stanley MUFG Securities Co., Ltd., as follows:
Tel: 03-6836-5000
Hours: 9:00 a.m. – 5:30 p.m. (Monday to Friday except for public holidays) - In addition to the above, complaints may be registered via the following organization, which has been commissioned by the Japan Securities Dealers Association, the Financial Futures Association of Japan and Type II Financial Instruments Firms Association (which we have memberships) to mediate client complaints:
Financial Instruments Mediation Assistance Center (FINMAC)
Daini Shoken Kaikan, 2-1-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo 103-0025
Tel: 0120-64-5005 (Toll free number)
Hours: 9:00 a.m. – 5:00 p.m. (Monday to Friday except for public holidays) - Complaints regarding money lending business
Complaints may be registered via the following Designated Dispute Resolution Organization, which has been commissioned to receive client complaints concerning any and all businesses operating in the money lending firms based on procedures performance master contracts with the Japan Financial Services Association:
Japan Financial Services Association — ADR
3-19-15 Takanawa, Minato-ku, Tokyo 108-0074
Tel: 03-5739-3861 - Complaints regarding commodity derivatives transactions
Complaints, etc. may be directed to the following organization, which has been established to receive client inquiries and complaints, and to mediate any disputes concerning commodity derivatives transactions. It is an authorized organization under the Commodity Derivatives Act:
The Commodity Futures Association of Japan – Assistance Center
1-1-11 Nihonbashi-Ningyocho, Chuo-ku, Tokyo 103-0013
Tel: 03-3664-6243 - Complaints regarding insurance brokerage business
Complaints may be registered via the following Designated Dispute Resolution Organization, which is a specialized organization for ADR (Alternative Dispute Resolution) established to resolve complaints regarding insurance business operators and issues between insurance business operators and clients and has been commissioned to receive and handle the resolution of client complaints concerning insurance business operators based on procedures performance master contracts.
Insurance Ombudsman
Toranomon Suzuki Building 7F, 3-20-4 Toranomon, Minato-ku, Tokyo 105-0001
Tel: 03-5425-7963
Hours: 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m. (Monday to Friday except for public holidays and December 29 – January 4)