- Complaints may be registered directly to Morgan Stanley Capital K.K., as follows:
TEL：03-6836-5200
Hours of Operation：Mon through Fri／9:00-17:30（excluding national holidays） - Disputes regarding Financial Instruments Business may be registered via the following organizations. Each organization has been commissioned to receive client disputes concerning any and all business operating in the financial instruments business and ensure fair and disinterested judgment between the concerned parties in order to resolve the dispute:
Tokyo Bar Association Dispute Resolution Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-0031
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)
Dai-ichi Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3595-8588
Hours of Operation: Mon through Fri / 10:00-12:00 and 13:00-16:00 (excluding national holidays)
Daini Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-2249
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays) - In addition to the external dispute resolution bodies referred to above, the Company shall resolve complaints etc. related to Type II Financial Instruments Business through Financial Instruments Mediation Assistance Center (“FINMAC”). This center is delegated the service regarding resolutions of complaints etc. from Type II Financial Instruments Firms Association of which the Company is a member, and accepts and processes complaints etc. from clients arising related to Type II Financial Instrument Business. Contact details are below:
Financial Instruments Mediation Assistance Center (FINMAC)
Daini Shoken Kaikan, 2-1-1 Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo
TEL: 0120-64-5005
Hours of Operation: Mon through Fri / 9:00-17:00 (excluding national holidays)
Structure and System of Registration and Handling of Complaints etc.
(as of August 1, 2015)
- Policy for handling complaints etc.
In order to handle complaints etc. and/or to resolve disputes, efforts shall be made to accurately determine the facts and clarify the existence, non-existence and whereabouts of responsibility with a view to producing a fair, impartial and prompt resolution. - Structure and Systems of Registration and Handling of Consultations / Complaints etc. from clients.
Morgan Stanley Capital K.K.